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FAQ: BEFORE WE WORK TOGETHER

  • 1. What is Healing with Rafaela?

    Healing with Rafaela is my approach to spiritual life coaching and personal growth. I bring together spiritual and energetic practices with my background in psychology and communication to help you explore patterns, beliefs, emotions, relationships, and experiences from multiple perspectives. The intention is to offer insight, guidance, and greater clarity while keeping you connected to your own agency and self-trust.

  • 2. Do I need to be spiritual to work with you?

    No. You don’t need to follow a particular spiritual practice or share my beliefs, but an open mind is required. My work looks at an experience from multiple levels, including the emotional, cognitive, spiritual, and energetic. There may be times when you’ll need to be willing to explore what comes up, even when it challenges previous beliefs or explanations you’ve held about what you’re experiencing.

  • 3. What can I expect during a one-on-one session?

    Every session is different because the work is shaped by what you’re currently navigating. Depending on the session, we may explore your beliefs, emotional patterns, relationships, identity, communication, or energetic experience. I may offer observations, questions, guidance, or practices to help you look at the situation from perspectives you may not have considered before.

  • 4. How do I know which session or resource is right for me?

    Start with what you need support with right now. Some offerings are designed for focused clarity around a specific situation or pattern, while others provide space for deeper exploration and ongoing support. Each offering explains what it is designed to help you explore so you can choose the option that best fits where you are.

  • 5. How do I know if your approach is right for me?

    My work may be a good fit if you’re self-aware, open to exploring beyond what you already know, and willing to participate in your own growth. You don’t need to have everything figured out before we begin, but you should be willing to approach the work with curiosity and an open mind.

Sessions & Booking

  • 6. Are sessions virtual or in person?

    Most sessions are offered virtually, allowing us to work together regardless of location. If an offering is available in person, that will be clearly stated on the individual service page.

  • 7. How should I prepare for my session?

    Come with an idea of what you’d like support exploring, but you don’t need to have everything figured out beforehand. Find a private, comfortable space where you can be present without interruptions. Any additional preparation specific to your session will be provided after booking.

  • 8. What is your cancellation or rescheduling policy?

    Rescheduling requests must be made at least 24 hours before your scheduled appointment. Each appointment may be rescheduled one time. Requests made within 24 hours of your appointment, missed appointments, and no-shows are not eligible for rescheduling or a refund.

Spiritual & Energetic Work

  • 9. How is your work different from a traditional spiritual reading or energy session?

    My work is collaborative rather than predictive. Instead of focusing only on what may be happening around you, I help you explore what may be happening within you and how it relates to what you’re experiencing. We may look at beliefs, patterns, emotions, relationships, and energetic experiences to offer new perspectives and greater clarity. Ultimately, you decide what resonates and how you want to move forward.

  • 10. Will you predict my future or tell me what decision to make?

    No. I may offer insight, intuitive observations, and different perspectives, but my role is not to make decisions for you. The work is designed to help you gain greater clarity so you can decide how you want to move forward.

  • 11. What does energetic work look like in a session?

    Energetic work can look different depending on the session and what you’re exploring. I may work intuitively with your energy field, chakras, or other energetic patterns while also considering what you’re experiencing emotionally, mentally, and in your everyday life. The intention is to explore the experience from multiple perspectives and bring awareness to what may not be immediately visible on the surface.

Readings & Reports

  • 12. What’s the difference between a reading and a private session?

    A reading is generally focused on insight and interpretation around a specific area, while a private session allows us to explore what you’re experiencing together in real time. The individual offering page will explain exactly what is included and how it is delivered.

  • 13. How and when will I receive my reading or report?

    For astrology reports, please allow 7–10 business days from the date of purchase, provided all required birth information has been submitted, including your date of birth, exact birth time, and place of birth. Missing or incomplete information may delay the preparation of your report.

    Private sessions are scheduled according to the date and time selected on the booking calendar at the time of purchase.

  • 14. What information do I need to provide for an astrology report?

    Astrology reports require your date of birth, exact birth time, and place of birth. This information is used to calculate your chart and prepare your report. Please double-check that the information you submit is accurate, as your report will be created using the details you provide.

Payments & Digital Products

  • 15. Do you offer payment plans?

    Yes. Payment plan options are available for select services booked through my Stan Store. If you’re interested in a payment plan, email hello@healingwithrafaela.com and I’ll send you the appropriate booking link.

  • 16. Are sessions, readings, or digital products refundable?

    Refund eligibility depends on the type of purchase. Ebooks and self-guided digital resources may be eligible for a refund when you contact us within 7 days of purchase. Private sessions, personalized readings and reports, courses, and programs are non-refundable unless otherwise stated on the individual offering.

    Please review the terms listed with your purchase or contact us at hello@healingwithrafaela.com if you have questions about refund eligibility.

  • 17. How will I receive a digital workbook or resource?

    Digital products are delivered electronically after purchase. Your order confirmation will include the information needed to access your purchase.

    If you experience any issues accessing or downloading your digital product, please contact us at hello@healingwithrafaela.com for assistance.