Refund, Cancellation & Returns Policy

We want you to feel confident when purchasing from Healing With Rafaela. Because we offer several different types of products and services, refund and cancellation terms vary depending on what you purchase.

Please review the policy that applies to your purchase before placing your order.

Questions About Your Order

If you have a question or concern regarding an order you’ve placed or are considering placing, please contact us at hello@healingwithrafaela.com.

If your question concerns an existing order, please include your order number so we can assist you more efficiently.

Private Sessions

All private session purchases are final and non-refundable. Your appointment time is reserved specifically for you.

Rescheduling

Rescheduling requests must be made at least 24 hours before your scheduled appointment.

Each appointment may be rescheduled one time. Requests made within 24 hours of your scheduled appointment are not eligible for rescheduling.

Late Arrivals & No-Shows

If you are not present at your scheduled appointment time, Healing With Rafaela will make up to three attempts to contact you within the first 10 minutes using the contact information or platform associated with your booking.

If we are unable to reach you within that time, your appointment will be considered a no-show and forfeited without refund or rescheduling.

If you arrive late, your session will still end at the originally scheduled time.

Technical Difficulties

Clients are responsible for having access to a working device, reliable internet or telephone connection, and any platform required for the appointment.

Technical difficulties originating on the client’s side do not qualify for a refund or additional session time.

If a technical issue on Healing With Rafaela’s side prevents a session from being completed, reasonable arrangements will be made to reschedule or complete the remaining session time.

Session Conduct

Healing With Rafaela reserves the right to end a session in cases of abusive, threatening, discriminatory, sexually inappropriate, or otherwise disruptive behavior.

Sessions ended for these reasons are not eligible for a refund.

Personalized Readings & Reports

Personalized readings, astrology reports, and other custom reports are final and non-refundable.

These offerings are individually prepared using the information provided with your order and require time and preparation specific to your purchase.

Astrology Reports

Astrology reports are generally delivered within 7–10 business days from the date of purchase, provided all information required to prepare the report has been submitted.

Required information may include your:

• Date of birth
• Exact birth time
• Place of birth

You are responsible for providing complete and accurate information. Missing or incomplete information may delay delivery of your report.

Reports are prepared using the information you provide. Please review your birth information carefully before submitting it.

If you experience an issue receiving or accessing your completed report, contact hello@healingwithrafaela.com for assistance.

Ebooks & Self-Guided Digital Resources

We want you to feel satisfied with the resources you purchase from Healing With Rafaela.

If you purchase an ebook, downloadable workbook, or other self-guided digital resource and are not satisfied with your purchase, contact us at hello@healingwithrafaela.com within 7 days of purchase.

Refund requests received after the 7-day period are not eligible for a refund.

If you experience a technical issue accessing or downloading your digital purchase, please contact us so we can assist you.

Courses & Programs

Unless otherwise stated on the individual offering, courses, programs, group experiences, and other educational offerings are final and non-refundable.

If a course or program has different cancellation, refund, or payment terms, those terms will be clearly stated on the applicable sales or checkout page and will apply to that purchase.

Physical Products

Eligible physical merchandise may be returned within 7 days of delivery, unless the individual product is identified as final sale or otherwise excluded from returns.

Items must be returned unused, unopened, and in their original condition.

Please contact hello@healingwithrafaela.com before returning an item and include your order number. Do not send merchandise back without contacting us first, as unauthorized returns may not be accepted or eligible for a refund.

Items Not Eligible for Return

For health, hygiene, spiritual preparation, and product-integrity reasons, certain products are not eligible for return once purchased or opened, including applicable consecrated items, herbs, spiritual baths, oils, washes, opened decks, and other products identified as final sale.

Any additional product-specific restrictions will be stated on the applicable product page.

Return Shipping

Customers are responsible for return shipping costs unless an item arrived damaged or defective.

Original shipping charges are non-refundable and will not be included in an eligible merchandise refund.

If a return generates additional carrier charges, including return-to-sender fees, interception fees, additional postage, or other transportation costs, those charges may be deducted from the amount otherwise eligible for refund.

For higher-value returns, we recommend using a trackable shipping method and retaining your shipping receipt. Healing With Rafaela cannot guarantee receipt of returned merchandise that cannot be tracked.

Damaged or Defective Items

If your physical product arrives damaged or defective, contact hello@healingwithrafaela.com as soon as possible with your order number and information about the issue so we can review the order and determine the appropriate resolution.

Eligible Refunds

When a refund is approved, it will be issued to the original payment method whenever possible.

Once Healing With Rafaela releases the refund, please allow approximately 3–5 business days for it to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Healing With Rafaela does not control how quickly your financial institution posts released funds back to your account.

Payment Plans

Purchasing through a payment plan does not change the refund, cancellation, or final-sale terms applicable to the product, program, reading, or service purchased.

You remain responsible for payments associated with your purchase according to the terms of your payment provider and the applicable offering.

Right to Refuse or Discontinue Service

Healing With Rafaela reserves the right to refuse or discontinue service for any lawful reason, including abusive, threatening, discriminatory, sexually inappropriate, fraudulent, or otherwise inappropriate conduct.

Where a service is discontinued because of a client’s conduct, refund eligibility will be determined according to the applicable terms above and applicable law.

Changes to This Policy

Healing With Rafaela reserves the right to update this policy as our products, services, and business practices evolve.

The policy applicable to your purchase is the policy in effect at the time of your purchase, except where a change is required by applicable law.

Contact Us

If you have questions about this policy or are unsure which terms apply to a particular offering, please contact us before purchasing.

Healing With Rafaela
hello@healingwithrafaela.com