Refund Policy

QUESTIONS ABOUT YOUR ORDER

We want you to LOVE your experience with Healing With Rafaela! If you have any questions/concerns regarding your order or an order you'd like to place feel free to email us at hello@healingwithrafaela.com please be sure to provide us with your order number.

RETURNS & EXCHANGES 

  • Unless otherwise stated, all items and programs purchased are 100% non-refundable and returns will not be accepted.

  • Do not return items without contacting us first, as we cannot track unauthorized returns.
  • Shipping costs are non refundable on all orders and will be deducted from eligible refunds.
  • Healing With Rafaela does not provide prepaid return labels. You are responsible for return shipping costs unless the item arrives broken or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE, FOR ANY LAWFUL REASON. 

READING REFUND AGREEMENT

THE SITE, ITS CONTENT, AND ALL THE MATERIALS ARE “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OR GUARANTEE. YOU ACCESS THE SITE AT YOUR OWN RISK UNDERSTANDING THAT HEALING WITH RAFAELA DISCLAIMS ANY AND ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. HEALING WITH RAFAELA WILL NOT BE RESPONSIBLE FOR OR LIABLE FOR ANY DAMAGE THAT MAY ARISE FROM YOUR USE OF THIS SITE. HEALING WITH RAFAELA DISCLAIMS ANY AND ALL WARRANTIES PERTAINING TO THE ACCURACY AND USEFULNESS OF THE MATERIALS, CONTENT, SOFTWARE, OR SERVICES PROVIDED VIA THE SITE. HEALING WITH RAFAELA MAKES NO PROMISES OR REPRESENTATIONS THAT OUR SOFTWARE IS FREE FROM VIRUSES, MALWARE, OR ANY OTHER HARMFUL COMPONENTS, OR THAT THE SITE WILL BE AVAILABLE WITHOUT INTERRUPTION. 

WE ARE NOT RESPONSIBLE IF INFORMATION MADE AVAILABLE ON THIS SITE IS NOT ACCURATE, COMPLETE OR CURRENT. THE MATERIAL ON THIS SITE IS PROVIDED FOR GENERAL INFORMATION ONLY AND SHOULD NOT BE RELIED UPON OR USED AS THE SOLE BASIS FOR MAKING DECISIONS WITHOUT CONSULTING PRIMARY, MORE ACCURATE, MORE COMPLETE OR MORE TIMELY SOURCES OF INFORMATION. ANY RELIANCE ON THE MATERIAL ON THIS SITE IS AT YOUR OWN RISK.

THIS SITE MAY CONTAIN CERTAIN HISTORICAL INFORMATION. HISTORICAL INFORMATION, NECESSARILY, IS NOT CURRENT AND IS PROVIDED FOR YOUR REFERENCE ONLY.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

WE RESERVE THE RIGHT TO MODIFY THE CONTENTS OF THIS SITE OR THE PRICES OF OUR PRODUCTS AT ANY TIME WITHOUT NOTICE, BUT WE HAVE NO OBLIGATION TO UPDATE ANY INFORMATION ON OUR SITE. YOU AGREE THAT IT IS YOUR RESPONSIBILITY TO MONITOR CHANGES TO OUR SITE.

THIS SECTION APPLIES TO YOU TO THE FULL EXTENT ALLOWED BY APPLICABLE LAW. 

Healing With Rafaela has the right to terminate any and all readings and ritual services. Refunds will not be given if the reading ended due to client's: rudeness, racist or sexist remarks, vile behavior, technical issues regarding internet for online readings. All readings that have lasted longer than 10 minutes, will not be subject to refund no matter what issues may have arose. For all telephonic/electronic/digital readings we will attempt to reach you three times within the first 10 minutes at the agreed upon contact source i.e. telephone number, instagram, Zoom, Google Meet, FaceTime, date, and time if we do not receive an answer your appointment will be forfeited and will not be given a refund.

RITUAL/SERVICE REFUND AGREEMENT

Before purchase of a ritual/service the client is to contact us at hello@healingwithrafaela.com or via chat feature on our site to request approval prior to purchase. If we are not contacted 24 hours prior to your purchase and you are a new client you will automatically be disqualified and an automatic refund will be issued to you. It is the buyers responsibility to follow all instructions listed on our site failure to do so will result in termination/disqualification and your space will be offered to the next client. NO spaces will be reserved for failure to follow instructions listed on our site.

It is the buyers responsibility to submit ALL information REQUESTED AS PER PRODUCT DESCRIPTION, failure to follow instruction and provide FULL NAME (First, Middle, Last name & DOB, PLACE & TIME OF BIRTH) details ARE ESSENTIAL TO PROVIDING AN ACCURATE READING will result in A REFUND.

Buyer may find this information in the product description & in again in our FAQ.